Terms of Service

1. Acceptance of Terms

These Terms of Service ("Terms") constitute a legally binding agreement between you ("User," "you," or "your") and SkoutAI ("SkoutAI," "we," "us," or "our") governing your access to and use of the SkoutAI platform, including all associated websites, APIs, mobile applications, and services (collectively, the "Service").

By creating an account, clicking "I Agree," or otherwise accessing or using the Service, you:

• Acknowledge that you have read, understood, and agree to be bound by these Terms;
• Confirm that you have the legal authority to enter into this agreement on your own behalf or on behalf of the organization you represent; and
• Consent to our Privacy Policy, which is incorporated herein by reference.

If you are using the Service on behalf of a business or organization, "you" refers to both that entity and the individual accepting these Terms, and you represent that you are authorized to bind that entity.

2. Definitions

• "Service" means the SkoutAI web platform, APIs, and all related products and features.
• "Account" means a registered user account on the Service.
• "Credits" means the digital units consumed when using certain Service features (e.g., lead searches, email generation).
• "Subscription" means a paid plan granting access to Service features on a recurring billing basis.
• "Lead Data" means prospect contact information and company data retrieved via the Service.
• "AI-Generated Content" means any text, emails, or other output produced by AI models integrated into the Service.
• "User Content" means any content, data, or materials you upload, submit, or otherwise provide to the Service.
• "Third-Party Services" means external platforms integrated with SkoutAI, including but not limited to Apollo.io, Hunter.io, Stripe, and Anthropic.

3. Eligibility & Account Registration

3.1 Eligibility

You must be at least 18 years old and capable of entering into a binding contract to use the Service. The Service is intended for business and professional use only. By registering, you represent and warrant that you meet these requirements.

3.2 Account Registration

To access most features, you must create an Account by providing accurate, current, and complete registration information. You agree to keep this information up to date. You are responsible for:

• Maintaining the confidentiality of your account credentials;
• All activities that occur under your Account; and
• Immediately notifying us of any unauthorized use or security breach at security@skoutai.com.

3.3 One Account Per User

You may not create multiple accounts to circumvent credit limits, subscription restrictions, free-trial policies, or any other Service limitation. We reserve the right to merge or terminate duplicate accounts.

4. Service Description

SkoutAI is a B2B sales intelligence platform that provides the following core capabilities:

• Lead Search: Discovery of business prospects filtered by industry, job title, company size, location, and keywords, powered by third-party data providers.
• Contact Enrichment: Supplementing prospect records with additional professional contact data.
• AI Email Generation: Creating personalized cold-outreach email drafts using large language model (LLM) technology.
• Email Analytics: Tracking metrics such as open rates, click-through rates, replies, and pipeline conversions.
• CRM & Lead Management: Organizing and managing discovered leads within the platform.

We reserve the right to modify, suspend, or discontinue any feature of the Service at any time with reasonable prior notice where practicable.

5. Subscriptions, Credits & Billing

5.1 Subscription Plans

The Service is offered under tiered subscription plans billed on a monthly or annual basis. Current pricing is published on our Pricing page and may change subject to Section 16.

5.2 Credit System

Certain Service features consume Credits at the following default rates:

Credits are allocated at the start of each billing cycle and do not roll over unless expressly stated in your plan. Credits have no monetary value and cannot be exchanged for cash or transferred between accounts.

5.3 Billing & Payment

All fees are charged in advance on a recurring basis via Stripe. By providing a payment method, you authorize SkoutAI to charge the applicable subscription fees. You are responsible for all applicable taxes. Failure to pay may result in suspension or termination of your Account.

5.4 Free Trials

We may offer free trials at our sole discretion. At the end of a free trial, your subscription will automatically convert to the selected paid plan unless you cancel before the trial ends. No charges are applied during the trial period.

5.5 Cancellations & Refunds

You may cancel your subscription at any time through the billing portal in your Account settings. Cancellation takes effect at the end of the current billing period; you retain access to paid features until then. All fees paid are non-refundable except where required by applicable law or expressly stated otherwise. Unused credits are forfeited upon cancellation.

5.6 Disputes

If you believe a charge is erroneous, contact billing@skoutai.com within 30 days of the charge. Initiating a chargeback or payment dispute without first contacting us may result in immediate Account suspension.

6. Acceptable Use Policy

6.1 Permitted Uses

You may use the Service solely for lawful B2B sales prospecting, lead research, and related professional activities in accordance with these Terms.

6.2 Prohibited Conduct

6.3 Compliance with Laws

You are solely responsible for ensuring that your use of the Service — including any outreach campaigns initiated using Lead Data or AI-Generated Content — complies with all applicable laws and regulations in your jurisdiction and the jurisdiction of your recipients, including but not limited to GDPR, CCPA, CAN-SPAM, and CASL.

6.4 Enforcement

We reserve the right to investigate suspected violations and take any action we deem appropriate, including removing content, suspending or terminating Accounts, and reporting violations to law enforcement.

7. Data & Privacy

7.1 Personal Data We Collect

We collect and process personal data as described in our Privacy Policy, which is incorporated into these Terms by reference. By using the Service, you consent to such processing.

7.2 Lead Data Ownership & Responsibility

Lead Data retrieved through the Service is sourced from Third-Party providers and is made available to you under those providers' terms. You acknowledge that:

• SkoutAI does not own or control the underlying lead databases;
• The accuracy, completeness, and currency of Lead Data is not guaranteed;
• You are solely responsible for how you use, store, and process Lead Data, including compliance with applicable privacy laws; and
• You must honor any opt-out or data-deletion request from individuals whose data you have obtained via the Service.

7.3 User Content

You retain ownership of User Content you provide to the Service. By submitting User Content, you grant SkoutAI a limited, non-exclusive, royalty-free license to use, process, and store your User Content solely to provide and improve the Service. We will not sell your User Content to third parties.

7.4 Data Security

We implement industry-standard technical and organizational measures to protect your data. However, no system is perfectly secure. You are responsible for safeguarding your own credentials and for any data you export from the Service.

7.5 Data Retention

We retain your account data for as long as your account is active and for a reasonable period thereafter to comply with legal obligations, resolve disputes, and enforce our agreements. You may request deletion of your personal data by contacting privacy@skoutai.com.

8. Third-Party Services & APIs

The Service integrates with the following third-party providers, each subject to their own terms:

SkoutAI is not responsible for the availability, accuracy, or conduct of any third-party service. Your use of such services is governed by their respective terms of service and privacy policies. We encourage you to review those policies before using the Service.

Third-party service outages or changes may affect Service availability. We will make commercially reasonable efforts to communicate material disruptions but do not guarantee uninterrupted access.

9. Intellectual Property

9.1 SkoutAI IP

The Service, including its software, design, trademarks, logos, and all underlying technology, is owned by or licensed to SkoutAI and is protected by applicable intellectual property laws. You are granted a limited, non-exclusive, non-transferable, revocable license to access and use the Service solely as permitted by these Terms. No other rights are granted.

9.2 Restrictions

You may not copy, modify, create derivative works of, distribute, sell, transfer, sublicense, or reverse engineer any part of the Service without our prior written consent.

9.3 Feedback

If you provide suggestions, ideas, or feedback about the Service ("Feedback"), you grant SkoutAI an irrevocable, perpetual, worldwide, royalty-free license to use that Feedback for any purpose without compensation or attribution to you.

10. AI-Generated Content

10.1 Nature of AI Output

The Service uses large language models to generate email drafts and other content. AI-Generated Content is produced algorithmically and may be inaccurate, incomplete, biased, or otherwise unsuitable for your specific use case.

10.2 Your Responsibility

You are solely responsible for reviewing, editing, and approving all AI-Generated Content before use. Do not send AI-Generated Content as-is without human review. You bear full responsibility for any outreach campaigns, representations, or communications based on AI-Generated Content.

10.3 No Professional Advice

AI-Generated Content does not constitute legal, financial, regulatory, or professional advice. Do not rely on it as such.

10.4 Ownership of Output

Subject to applicable law, AI-Generated Content produced at your request is assigned to you upon generation, provided it does not infringe third-party rights. SkoutAI retains the right to use anonymized, aggregated AI interaction data to improve the Service.

11. Disclaimers & Warranties

Some jurisdictions do not allow exclusion of implied warranties. In such jurisdictions, the above exclusions apply to the maximum extent permitted by law.

12. Limitation of Liability

The limitations in this section apply even if SkoutAI has been advised of the possibility of such damages. Some jurisdictions do not allow certain liability limitations; in such cases, our liability is limited to the greatest extent permitted by law.

13. Indemnification

You agree to indemnify, defend, and hold harmless SkoutAI and its officers, directors, employees, contractors, and agents from and against any claims, liabilities, damages, losses, costs, and expenses (including reasonable attorneys' fees) arising out of or relating to:

• Your use of the Service;
• Any violation of these Terms by you;
• Any User Content you submit;
• Your use of Lead Data or AI-Generated Content, including any outreach campaigns;
• Your violation of any applicable law or regulation; or
• Any third-party claim arising from your actions through the Service.

SkoutAI reserves the right to assume exclusive control of any matter subject to indemnification, in which case you agree to cooperate with our defense at your own expense.

14. Termination & Suspension

14.1 Termination by You

You may terminate your Account at any time by canceling your subscription and requesting account deletion through the Account settings or by contacting support@skoutai.com.

14.2 Termination or Suspension by SkoutAI

We may suspend or terminate your Account immediately and without prior notice if:

• You violate these Terms or our Acceptable Use Policy;
• We are required to do so by applicable law or court order;
• You engage in conduct that could harm SkoutAI, our users, or third parties; or
• Your payment fails and is not remedied within a reasonable cure period.

14.3 Effect of Termination

Upon termination, your right to access the Service ceases immediately. We may delete your Account data after 30 days following termination, except where we are required to retain it by law. Sections that by their nature should survive (including intellectual property, disclaimers, liability limitations, indemnification, and dispute resolution) will survive termination.

15. Dispute Resolution & Governing Law

15.1 Informal Resolution

Before initiating formal legal proceedings, you agree to contact us at legal@skoutai.com and attempt to resolve the dispute informally. We will make good-faith efforts to resolve the issue within 30 days.

15.2 Arbitration Agreement

If informal resolution fails, any dispute, claim, or controversy arising out of or relating to these Terms or the Service shall be resolved by binding arbitration administered by a recognized arbitration body under its commercial arbitration rules. Arbitration shall be conducted on an individual basis; you waive any right to participate in a class-action lawsuit or class-wide arbitration.

15.3 Exceptions

Either party may seek injunctive or other equitable relief in a court of competent jurisdiction to prevent irreparable harm while arbitration proceeds.

15.4 Governing Law

These Terms are governed by and construed in accordance with applicable law, without regard to conflict-of-law principles. You consent to personal jurisdiction in the courts having competent authority over any non-arbitrated claims.

15.5 Time Limitation

Any claim arising out of or related to these Terms or the Service must be brought within one (1) year after the cause of action accrues. Claims not filed within this period are permanently barred.

16. Changes to These Terms

We may update these Terms from time to time to reflect changes in the law, our Service, or business practices. When we make material changes, we will:

• Update the "Last updated" date at the top of this page;
• Send an email notification to the address associated with your Account; and/or
• Display a prominent notice within the Service.

Your continued use of the Service after the effective date of updated Terms constitutes your acceptance of the changes. If you do not agree to the updated Terms, you must stop using the Service and cancel your subscription before the effective date.

17. Contact Information

If you have questions about these Terms or the Service, please contact us: